DIRECTORY THE VIEW Lugano
CHECK-IN
Check-in is available from 3:00 PM.
CHECK-OUT
Check-out is available until 11:00 AM. Upon request and subject to availability, the Front Office will be happy to extend your check-out time.
MEETING ROOM
Our meeting rooms make THE VIEW Lugano the perfect setting for business meetings or private events. Please contact your Ambassador for details and reservations.
SAFE
Each room is equipped with a personal safe. The hotel is not responsible for valuables left outside the safe.
ROOMS
All our rooms are non-smoking. Should the fire alarm be triggered, the associated cost will be charged to the room account.
Connecting rooms are available for families upon request.
At THE VIEW Lugano, guests can enjoy two exceptional culinary experiences:
THE VIEW Fine Dining, our Michelin-starred restaurant, offering an exquisite Gourmet Menu from Wednesday to Sunday, 19:00 – 22:30.
THE VIEW Bistrot, serving a relaxed yet elegant Bistrot Menu, available Monday to Friday for lunch (12:00 – 14:30) and dinner (19:00 – 22:30).
Breakfast is served daily from 07:30 to 10:30, either in our restaurant or through room service, for guests wishing to enjoy a private and leisurely start to the day.
Please note that reservations are required for THE VIEW Fine Dining.
Room service is available 24 hours a day.
A selection from both the Bistrot and Gourmet menus is available during restaurant opening hours.
A dedicated night menu is available from 22:30 to 07:30.
To place your order, please contact your Ambassador or dial “900”.
Daily housekeeping and evening turndown service are provided.
For additional cleaning, laundry, or pillow/menu changes, please contact your Ambassador.
Each suite is equipped with a private minibar stocked with a refined selection of beverages and snacks.
Items are charged upon consumption.
THE VIEW SPA is open daily from 8.30:00 to 20:00 and treatments are availeble from 10:00 to 20:00.
Our Spa features a pool, sauna, Turkish bath, vitality pool, sensory showers, and a salt relaxation lounge.
A full menu of massages and beauty treatments is available.
For appointments, please contact the SPA or dial “310”.
Complimentary wireless internet is provided throughout THE VIEW Lugano.
During your stay, you may enjoy the following complimentary amenities, selected according to your preferences:
Bathroom Lines:
Argan • St. Charles • Natura Bissé
Coloured Toilet Paper:
Purple • Pink • Red • Black • Green • Brown
Sheets:
Cotton • Linen
Pillows:
Memory Classic: Soft and comfortable, adapts to your neck shape.
Memory Contoured: Anatomical memory pillow supporting the neck.
Cervical – Anatomical: Divided into three sections for varied support.
Feather-Free: Hypoallergenic polyester fiber, balanced support.
Thermoregulating: Maintains optimal airflow and temperature (Outlast technology, developed for NASA).
Seacell Memory Contoured: Soft fibers combined with sea minerals.
Seacell Memory Classic: Breathable comfort with marine benefits.
Aromatic Pillow Covers:
Chamomile • Lavender • Eucalyptus
Additional amenities available upon request:
Baby Items • Picnic Baskets • Cashmere Blanket • Cashmere Bathrobe • Prayer Kit • Portable Bidet • Shaving Kit • Feminine Hygiene Products • Scissors • Disposable Cosmetics • Dental Kit • Adapter • Flower Vase • Dog Kit • Mobile Clothes Hanger • Bluetooth Speaker
During your stay, the Ambassador team is at your full disposal for personalized assistance, reservations, experiences, and any special requests.
Elegant electric Smart cars are available for guests wishing to explore Lugano freely.
Your Ambassador will be pleased to arrange the rental of one of our cars.
Electric bicycles are available for guests who prefer to explore Lugano while enjoying fresh air and light exercise.
Please contact your Ambassador for further details.
Gift Wrapping • Long-Term Storage • Shoe Polishing • Bath Preparation • Newspapers and Magazines • Packing and Unpacking Service • Laundry • Personal Trainer • Porter Service • Butler Service
Airplane • Helicopter • Hot Air Balloon • Boat • Transfers • Chauffeur Service • Sports Activities
Barber • Hairdresser • Babysitter • Dogsitter • Florist • Doctor • Ticketing • Car Rental • Private Tour Guide
Bathrobes and Slippers
Bathrobes and slippers are available for purchase:
Bathrobe CHF 350 • Slippers CHF 30
Bathroom Line Products
A selection of products from the following lines is available in your room:
Argan • St. Charles • Natura Bissé
In-Room Products
Moretti Cups • Moretti Vases • POLDO Dog Kit
Prices are available at the Front Desk depending on the chosen item.
Spa Products
La Vallée Face & Body Products • MADA Essence Perfumes & Candles • KAMPOS Swimwear
THE VIEW Lugano is committed to responsible luxury and sustainability.
We use energy-efficient systems, source local produce, and provide eco-friendly amenities.
Guests are invited to support our efforts by reusing towels and conserving energy during their stay.
Complimentary indoor parking is available for all guests.
Electric car charging stations are located in the garage.
For valet assistance, please contact your Ambassador.
Dogs are welcome at THE VIEW Lugano.
A special dog kit is available upon request.
Please note that pets are not allowed in the restaurant or Spa area.
THE VIEW Lugano is a non-smoking property.
Smoking is permitted only in designated outdoor areas.
In case of emergency, please contact the Front Desk (dial “100”).
The emergency exits are indicated on the map located on the back of your room door.
Smoke detectors are installed throughout the property.
For medical emergencies, dial 144 (Swiss emergency number).
If you require a doctor on call, please contact your Ambassador, who will be pleased to arrange medical assistance.
Front Desk / Ambassador – Dial 100 or 900
Restaurant – Dial 210
Spa – Dial 310
Room Service – Dial 210
Housekeeping – Dial 101
